Frequently Asked
Questions

In-stock SKF bearings are typically dispatched within 1-3 business days of order confirmation. Standard international shipping takes 5-10 business days depending on destination. Express options (DHL, FedEx) are available for time-sensitive orders and can reduce transit time to 2-4 business days for most locations.

Custom-modified bearings typically require 8-12 weeks from order confirmation through official SKF channels. Our in-house engineering team can often accelerate this timeline for urgent requirements. Contact us to discuss your specific application and we will provide a precise delivery schedule during the consultation phase.

Yes. Our global logistics network supports reliable delivery to 50+ countries across Europe, North America, South America, Southeast Asia, and the Middle East. Enterprise clients are assigned dedicated account managers who coordinate multi-destination shipments and ensure compliance with local import regulations. Split shipments to multiple facilities can be arranged upon request.

By default, all orders are shipped DAP (Delivered at Place) -- the buyer is responsible for import duties, taxes, and customs clearance in the destination country. For enterprise clients requiring DDP (Delivered Duty Paid) terms, please discuss this during contract negotiation. We provide all necessary export documentation including commercial invoices, packing lists, certificates of origin, and material test reports.

We provide a full documentation package with every shipment: Commercial Invoice, Packing List, Certificate of Origin (Form A / CO), SKF Authenticity Certificate, ISO 9001 / TS 16949 quality certificates, and Material Test Reports where required. For regulated markets (EU, US), we can also provide HS code classification assistance and anti-dumping duty guidance upon request.

Freight costs are calculated based on actual weight, volumetric weight, destination, and chosen incoterm. For large-bore bearings or bulk orders exceeding 500 kg, we recommend sea freight (LCL or FCL) for cost efficiency. Air freight is available for urgent requirements. We work with multiple freight partners to obtain competitive rates and will include a detailed freight quote in your commercial proposal.

Free samples are available for qualified projects with an anticipated order value above $50,000 USD. To initiate a sample request, contact our technical team with your application specifications (load conditions, speed, operating environment, and current bearing model). Our engineers will review your requirements and dispatch validated samples within 7-10 business days. Samples are accompanied by full technical datasheets and test certificates.

Our technical team provides full application testing support throughout the sample evaluation period. This includes installation guidance, performance benchmark criteria, vibration and temperature monitoring protocols, and failure mode documentation. After testing, we conduct a joint technical review to validate results against your KPIs before proceeding to volume order negotiation.

Yes. Multi-type sample requests are supported for clients evaluating bearing solutions across several application points (e.g., different positions in a gearbox or drivetrain). Our engineers will recommend the optimal selection based on your application map and ensure all samples are dispatched together to minimize evaluation lead time. Please provide a consolidated application brief when submitting your request.

Returns are accepted within 30 days of delivery for standard catalog bearings that are unused, in original packaging, and free from installation marks. Custom-modified or special-specification bearings are non-returnable unless a manufacturing defect is confirmed. To initiate a return, contact your account manager with the order number, delivery documentation, and reason for return. Return freight costs are borne by the buyer unless the return is due to our error.

Submit a quality claim by contacting us at info@skfid.com with the bearing model, batch number, installation date, operating conditions, and photographic/video evidence of the failure. Our certified engineers will conduct a root cause failure analysis (RCFA) within 5 business days. If a manufacturing defect is confirmed, replacement bearings are dispatched at no cost along with a corrective action report.

All genuine SKF bearings carry SKF's standard manufacturer warranty, which covers material and manufacturing defects under normal operating conditions. As an authorized SKF engineering partner, we support warranty claims directly with SKF on your behalf. Extended service-level agreements (SLAs) covering predictive monitoring, scheduled maintenance, and replacement guarantees are available for enterprise contracts -- discuss terms during the contract negotiation phase.

We accept T/T (Telegraphic Transfer / Wire Transfer) as the primary payment method for international orders. Letter of Credit (L/C) is available for orders exceeding $100,000 USD. Invoices are issued in USD, EUR, CNY, and GBP. For recurring enterprise accounts, credit terms (Net 30 / Net 60) may be arranged subject to credit review. Contact your account manager to discuss payment structure during contract negotiation.

Standard terms for new clients are 30% deposit upon order confirmation, 70% balance prior to shipment. For established enterprise clients with a verified track record, we offer flexible payment structures including milestone-based payments for large custom projects. All payment terms are formally documented in the sales contract and service-level agreement.

All transactions are processed through verified corporate bank accounts with full SWIFT documentation provided for each transfer. We never request payment via informal channels. Official proforma invoices carry our company registration details, bank account information, and authorized signatory. If you receive any payment request that appears unusual, contact us immediately through our official email at info@skfid.com to verify.